bet299 Privacy Policy
This Privacy Policy explains how bet299 collects, uses, stores, and protects the personal information of players in Bangladesh. We are committed to keeping your data safe and being fully transparent about how it is handled.
bet299 ("we", "us", "our", or "the Platform") is committed to protecting the privacy and personal data of every user. This Privacy Policy applies to all personal data collected through the bet299 website at bet299.ws, including account registration, deposit and withdrawal transactions, game play, customer support interactions, and any other service offered through the Platform to users in Bangladesh.
This policy is written in plain English to ensure that Bangladesh players can clearly understand how their data is handled. Where formal legal language is required, plain-English explanations are provided alongside it. bet299 reserves the right to update this Privacy Policy at any time. The version published at bet299.ws/privacy-policy at any given moment is the current governing version.
Our Privacy Commitments
These six principles guide how bet299 handles every piece of personal data we collect from Bangladesh players.
1. Personal Data We Collect
When you create a bet299 account, we collect the following registration information:
- Full legal name (as it appears on your national identity card or passport);
- Date of birth (to verify you are aged 21 or above);
- Residential address in Bangladesh;
- Mobile phone number registered with a Bangladeshi network;
- Email address (where provided);
- Preferred currency (Bangladeshi Taka, BDT);
- Username and password (password is stored in encrypted form only â we never store plain-text passwords).
As part of our Know Your Customer (KYC) process, we may request copies of the following documents to verify your identity before processing withdrawals or at any time at our discretion:
- National Identity Card (NID) â front and back;
- Passport â photo page;
- Driving licence;
- Proof of residential address (utility bill or bank statement dated within 90 days);
- Mobile financial service (MFS) account statement for bKash, Nagad, Rocket, or Upay accounts linked to your profile.
KYC documents are transmitted via encrypted upload only and are stored on secured servers. They are never shared with third parties except where required by law or anti-money-laundering obligations.
Every deposit and withdrawal transaction on bet299 generates a transaction record that we retain as part of your account history. This includes:
- Deposit and withdrawal amounts in BDT;
- Payment method used (bKash, Nagad, Rocket, Upay, bank transfer, card);
- Transaction reference numbers provided by the payment provider;
- Transaction timestamps (Bangladesh Standard Time, UTC+6);
- Account balance history.
We do not store full card numbers, CVV codes, or mobile banking PINs. Payment credentials are handled directly by your payment provider's secure interface.
When you use the bet299 platform, we automatically collect certain technical information, including:
- IP address and approximate geographic location;
- Device type, operating system, and browser version;
- Session start and end times;
- Pages visited and features used within the Platform;
- Betting and gaming history (games played, wagers placed, outcomes);
- Cookies and similar tracking technologies (see Section 8 for full details).
When you contact the bet299 support team via email at [email protected] or through any in-platform support channel, we retain a record of your communication, including the content of your messages, attachments, and the resolution provided. These records are used to resolve disputes, improve our services, and maintain an audit trail of support interactions.
2. How We Use Your Data
The primary purpose for which we collect your personal data is to operate your bet299 account and deliver the services you have requested. This includes processing deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods, making games and betting markets available to you, crediting bonus offers to your account, and sending account-related communications such as transaction confirmations and security alerts.
We use the personal data you provide â combined with automated fraud detection tools â to verify your identity, prevent underage gambling, detect and prevent fraudulent transactions, identify money laundering indicators, and protect other users of the bet299 platform. Automated screening may flag accounts for manual review where suspicious patterns are detected. bet299 reserves the right to suspend accounts pending the outcome of a fraud or identity review.
bet299 uses account activity data â including betting frequency, deposit volumes, session lengths, and game preferences â to monitor for signs of problem gambling behaviour. Where our systems detect patterns consistent with harmful gambling, we may proactively reach out to offer responsible gaming tools such as deposit limits, cooling-off periods, or self-exclusion. This use of data is in the interest of player protection and forms part of our commitment to responsible gaming.
Where you have opted in to receive marketing communications, bet299 may use your contact details to send you promotional offers, bonus notifications, tournament announcements (such as BPL and IPL season promotions), and seasonal campaign messages (such as Eid and Pohela Boishakh offers). You may withdraw your consent to marketing communications at any time by contacting [email protected]. Withdrawal of marketing consent does not affect your ability to use the Platform or receive operational communications.
bet299 may process and retain your personal data as required to comply with applicable laws, respond to lawful requests from public authorities, meet anti-money-laundering (AML) obligations, resolve legal disputes, and enforce our Terms & Conditions. Compliance-related data processing is carried out as a legal obligation and cannot be opted out of.
3. Data Retention Schedule
The table below summarises how long bet299 retains key categories of personal data. All periods run from the date of account closure or the last relevant activity, whichever is later.
4. Data Sharing & Third Parties
To process deposits and withdrawals, bet299 shares the minimum necessary transaction data with your chosen payment provider â bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, or other supported payment channels. Each payment provider operates under its own privacy policy and security framework. bet299 is not responsible for the data practices of independent payment providers once data has been transmitted to them for transaction processing.
Certain games on bet299 are supplied by third-party software providers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. These providers may receive session identifiers and gameplay data necessary to operate their games within the bet299 platform. Personal data shared with game providers is limited to technical session data and does not include full KYC documents or payment credentials.
bet299 may disclose personal data to law enforcement agencies, regulatory bodies, or other public authorities where required by applicable law or in response to a valid legal order. Such disclosures are made only to the extent required and will be documented internally. Where permitted by law, bet299 will notify affected users of such disclosures.
bet299 does not sell, rent, lease, or otherwise transfer your personal data to third parties for their own independent marketing, advertising, or commercial purposes. Any sharing of data with service providers is governed by data processing agreements that restrict the provider's use of your data to the specific purpose for which it was shared.
5. Cookies & Tracking Technologies
Cookies are small text files placed on your device when you visit a website. bet299 uses cookies and similar tracking technologies (such as local storage and session tokens) to maintain your logged-in session, remember your preferences, detect suspicious login activity, and analyse how the Platform is used. Cookies do not contain your password or payment details.
- Essential cookies: Required for the Platform to function. These maintain your login session and security tokens. They cannot be disabled without breaking core functionality.
- Analytics cookies: Used to understand how players navigate the Platform, which pages are visited most frequently, and where technical issues occur. Data collected is aggregated and anonymised.
- Preference cookies: Store your language, display, and notification preferences so you do not need to set them on every visit.
- Security cookies: Help detect and prevent fraudulent login attempts, account takeovers, and unusual activity patterns.
You may adjust your browser's cookie settings at any time to refuse non-essential cookies. Please note that disabling essential cookies will prevent you from logging into your bet299 account. Instructions for managing cookies are available in the help section of all major browsers. Continued use of the bet299 platform without changing your browser settings constitutes acceptance of our use of cookies as described in this policy.
6. Your Data Rights
As a bet299 user, you have the following rights with respect to your personal data. To exercise any of these rights, contact us at [email protected].
You have the right to request a copy of the personal data that bet299 holds about you. We will respond to access requests within 30 days. The first copy is provided free of charge; subsequent copies within a 12-month period may incur a reasonable administrative fee.
If any personal data held by bet299 is inaccurate or incomplete, you have the right to request correction. You may update certain information directly through your account settings. For name changes and date-of-birth corrections, supporting documentation will be required before changes are applied.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing. Please note that certain data must be retained to comply with our legal and regulatory obligations â such data cannot be erased before the end of the applicable retention period even upon request.
Where processing is based on your consent (for example, for marketing communications), you have the right to withdraw that consent at any time by emailing [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
7. Data Security Measures
bet299 implements a range of technical security controls to protect your personal data, including:
- 256-bit SSL/TLS encryption for all data in transit;
- Encrypted storage for sensitive data at rest, including KYC documents and hashed passwords;
- Firewall protection and intrusion detection systems on all Platform servers;
- Regular security audits and vulnerability assessments carried out by independent security specialists;
- Multi-factor authentication options for account login;
- Automated monitoring for suspicious login activity and account takeover attempts.
Access to personal data within the bet299 organisation is restricted on a need-to-know basis. Staff with access to personal data are subject to confidentiality obligations. bet299 conducts regular data protection training for all relevant personnel. In the event of a data breach that is likely to result in a risk to user rights, affected users will be notified as quickly as practicable.
While bet299 takes every reasonable precaution to protect your data, you also play an important role in keeping your account secure. You are responsible for:
- Choosing a strong, unique password for your bet299 account;
- Not sharing your login credentials with any other person;
- Logging out of your account on shared or public devices;
- Notifying [email protected] immediately if you suspect unauthorised access to your account.
8. Policy Changes & Contact
bet299 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the services we offer. Where a material change is made, we will notify registered users via email or an in-platform notification at least 14 days before the change takes effect, where reasonably practicable. The updated policy will always be published at bet299.ws/privacy-policy. Continued use of the Platform after the effective date of an update constitutes your acceptance of the revised policy.
bet299 does not knowingly collect personal data from individuals under the age of 21. The Platform is strictly for adults aged 21 and above. If we become aware that personal data has been collected from a minor, that account will be immediately closed and all associated data deleted in accordance with our data retention policy. Parents and guardians concerned about potential underage use should contact [email protected] immediately.
For any question, concern, or request relating to this Privacy Policy or the handling of your personal data, please contact the bet299 privacy team directly:
- Email: [email protected]
- Subject line: "Privacy Policy Enquiry" or "Data Rights Request"
- Support hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)
We aim to acknowledge all privacy-related enquiries within 48 hours and to provide a full response within 30 days of receipt.