Gambling is entertainment β not a way to earn income. bet299 is committed to keeping play fun, fair, and within healthy limits for every player in Bangladesh. Read this page carefully and use the tools available to you.
21+ OnlySelf-Exclusion AvailableDeposit Limits24/7 Support
21+
Adults Only
Players must be 21 years or older to use bet299
bet299 believes that gambling, when approached responsibly, can be an enjoyable part of daily entertainment for adults in Bangladesh. Whether you enjoy cricket betting during a BPL or IPL match, spinning the reels on slots, or playing live dealer tables, the experience should always remain in your control.
This Responsible Gaming page outlines the tools and resources available on bet299 to help you set boundaries, recognise warning signs, and seek help if gambling ever stops feeling like fun. We encourage every player to read this page in full and to revisit it regularly.
Our pledge: bet299 will never pressure you to increase your deposits, remove your limits, or continue playing when you have chosen to stop. Player welfare comes before platform revenue β
always.
Our Core Commitments
These six principles shape every responsible gaming decision we make at bet299.
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Strict 21+ Age Verification
bet299 does not allow anyone under the age of 21 to register, deposit, or play. Every new account is subject to identity verification. If we discover that a minor has accessed the platform, the account is closed immediately and all funds are returned or forfeited in accordance with our Terms & Conditions.
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Deposit and Loss Limits
You can set daily, weekly, or monthly deposit limits on your bet299 account at any time. Once a limit is active, it cannot be increased for a minimum cooling-off period of 24 hours for daily limits and 7 days for weekly or monthly limits. Reductions take effect immediately.
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Time-Out and Cooling-Off Periods
If you need a short break from gambling, you can activate a time-out period of 24 hours, 7 days, or 30 days. During a time-out, you cannot log in, deposit, or place bets. After the period ends, your account automatically reopens. Time-outs can be extended but not shortened.
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Self-Exclusion
Self-exclusion is a longer-term tool for players who feel they need a significant break. You can self-exclude for 6 months, 1 year, 2 years, or permanently. During self-exclusion, your account is fully deactivated, deposits are blocked, and we will take reasonable steps to prevent promotional communications from reaching you.
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Reality Checks and Session Alerts
bet299 lets you set session time reminders. Once your chosen interval is reached, a notification appears showing how long you have been playing and your net session balance. This keeps you aware of your activity without interrupting your experience unless you choose to act.
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24/7 Player Support
Our dedicated support team is available around the clock on Bangladesh Standard Time (BST, UTC+6). If you are concerned about your gambling or that of someone you know, contact us directly at [email protected]. All responsible gaming enquiries are handled with confidentiality and care.
How to Activate Your Safety Tools
All responsible gaming tools are accessible directly from your account settings. Here is how to get to them in a few quick steps.
Tap your profile icon in the top corner and navigate to "Account Settings". From there, select the "Responsible Gaming" tab. All limit and exclusion tools are listed in one place.
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Choose Your Tool
Select from deposit limits, loss limits, session reminders, time-out periods, or self-exclusion. Each tool has a clear description and an activation confirmation step so you do not set anything accidentally.
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Confirm and Save
Once confirmed, protective limits and time-outs take effect immediately. Increases to limits are subject to a mandatory cooling-off period, so the protection stays in place even if you feel the urge to override it in the moment.
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Contact Support if You Need Help
If you cannot find the tool you need or want to discuss your situation with a real person, email [email protected] at any time. For self-exclusion requests, our team can action them immediately on your behalf β you do not need to navigate the settings yourself.
π§ To request self-exclusion immediately, email [email protected] with the subject line "Self-Exclusion Request" and your account username. We will process this within 24 hours and confirm by email.
Recognising Problem Gambling
Problem gambling can develop gradually and is not always easy to spot. The following signs may indicate that gambling has moved from entertainment to a harmful habit. If several of these apply to you or someone you know, it is time to take action.
β οΈ Warning Signs to Watch For
The presence of even two or three of the signs below is a strong signal to pause, set limits, or speak with a professional. You are not alone β help is available.
π΄Spending more money on gambling than you originally planned, or chasing losses with bigger bets to win back what you lost.
π΄Feeling restless, irritable, or anxious when you are not gambling or when you try to cut down.
π΄Gambling with money set aside for essential expenses β rent, food, utility bills, children's school fees, or bKash / Nagad transfers to family members.
π΄Lying to friends or family about how much time or money you spend gambling.
π΄Neglecting work, studies, or personal relationships because of gambling activity.
π΄Borrowing money, selling possessions, or taking loans to fund gambling sessions.
π΄Thinking about gambling constantly β planning your next session, replaying past sessions, or calculating odds when you should be focused on other things.
π΄Failed attempts to stop or reduce your gambling despite genuine intentions to do so.
π΄Using gambling to escape stress, depression, loneliness, or other emotional difficulties.
Important: Recognising the signs is the first and most important step. bet299 urges any player who identifies with these experiences to use our self-exclusion tool, reach out to our support team, or contact a trusted person in their life. Gambling problems are treatable β early action makes recovery significantly easier.
Deposit & Spending Limit Tools
Setting financial limits is one of the most effective ways to keep gambling within a healthy budget. bet299 provides the following limit types, all of which can be activated at any time with no minimum amount required.
Daily Deposit Limit
Sets the maximum total amount you can deposit into your bet299 account within any 24-hour rolling window. For example, if you set a daily limit of ৳2,000, you cannot deposit more than ৳2,000 between midnight and midnight (BST). Reductions are immediate; increases require a 24-hour waiting period.
Weekly Deposit Limit
Caps your total deposits across any 7-day rolling period. This is ideal for players who want a broader budget view rather than tracking day-by-day. Increases to a weekly limit require a 7-day waiting period before they become active.
Monthly Deposit Limit
Sets a ceiling on total deposits across a 30-day calendar period. The monthly limit is particularly useful if you receive income on a monthly cycle β for example, a salary paid directly into your Dutch-Bangla Bank or BRAC Bank account β and want to ensure gambling never exceeds a fixed share of your monthly budget.
Session Loss Limit
Automatically ends your gaming session once your net losses reach a threshold you define. This prevents a bad run from escalating further and gives you a natural pause point to reassess whether you want to continue on another day.
Wagering Limit
Caps the total amount staked across all bets and games within a defined period, independent of your account balance. This provides an additional layer of control on top of deposit limits, particularly useful for players who wager from existing balances rather than making frequent new deposits.
Self-Exclusion: Taking a Longer Break
Self-exclusion is the right choice when shorter time-outs are not enough. If you feel that gambling is causing real harm to your finances, relationships, or mental health, self-exclusion gives you a firm, enforced break during which bet299 actively blocks your access.
6-Month Self-Exclusion
Your account is fully deactivated for 6 months. You cannot log in, deposit, or place bets. Any pending withdrawals at the time of exclusion will be processed to your registered bKash or Nagad account within 5 business days.
1-Year Self-Exclusion
A full 12-month exclusion period. Recommended for players who have experienced significant financial or personal impact from gambling. The exclusion cannot be lifted early under any circumstances β not even by contacting support.
2-Year Self-Exclusion
For players who need extended time away, a 24-month self-exclusion is available. During this period, bet299 will also suppress all marketing communications to your registered email and phone number.
Permanent Self-Exclusion
A permanent closure of your bet299 account with no possibility of reopening. Your account data is retained for legal compliance purposes, but you will be permanently prevented from creating a new account using any of your registered contact details or identity documents.
After any self-exclusion period ends (except permanent exclusion), there is a mandatory 7-day cooling-off period before your account can be reactivated. You must contact [email protected] to confirm you wish to return, and the team will conduct a brief responsible gaming check before reactivating your account.
Note: Self-exclusion on bet299 applies only to the bet299 platform. If you wish to exclude yourself from multiple gambling sites, you must contact each operator individually. bet299 strongly encourages players seeking self-exclusion to take a broad approach and exclude from all platforms they use.
Protecting Young People
bet299 is strictly for adults aged 21 and above. We take underage gambling seriously and have multiple measures in place to prevent minors from accessing the platform. These include identity verification at registration, KYC document checks before first withdrawal, and automated pattern detection that flags accounts showing signs of underage use.
If you share a device with children or young people in your household β whether in Dhaka, Sylhet, Chittagong, Khulna, or anywhere else in Bangladesh β we strongly recommend the following protective steps:
Always Log Out After Each Session
Never leave your bet299 account open and unattended on a shared device. Log out completely after every session, especially on family smartphones or tablets used by younger household members.
Use Device-Level Parental Controls
Both Android and iOS devices offer built-in parental controls and screen time management tools. Set these up to restrict access to gambling-related websites for young users on your shared devices.
Keep Login Credentials Private
Do not save your bet299 username and password in your device's browser or in shared notes apps. Use a personal password manager and ensure your credentials are not visible or accessible to anyone else in your household.
Talk Openly About Gambling
If you have children or teenagers at home, open conversations about the nature of gambling β that it is entertainment for adults, that outcomes are based on chance, and that it involves real money β are one of the most effective protective measures available.
Getting Help & Support
If gambling has become a problem, reaching out for help is the right move and there is no shame in doing so. The bet299 support team is trained to handle responsible gaming conversations with sensitivity and without judgement. All communications about problem gambling are treated as strictly confidential.
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Contact bet299 Support Directly
Email [email protected] with the subject "Responsible Gaming Help". Our team is available 24 hours a day, 7 days a week on Bangladesh Standard Time (BST, UTC+6). We can activate limits, process self-exclusion, and provide guidance on next steps β all within 24 hours of your message.
Speaking honestly with a trusted friend, spouse, or family member about your gambling habits can be a powerful first step. A trusted person can help you stick to limits, provide accountability, and offer emotional support during difficult moments.
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Seek Professional Counselling
Problem gambling is a recognised behavioural condition that responds well to professional intervention. Cognitive-behavioural therapy (CBT) and counselling services are available from mental health professionals in Bangladesh's major cities including Dhaka, Chittagong, Sylhet, and Rajshahi. Your family doctor is a good starting point for referrals.
π¬ You do not need to be in crisis to reach out. If you have any doubt about your gambling habits, contact [email protected] now. Early conversations lead to better outcomes β we are here to help, not to judge.
Golden Rules for Safe Play
Keep these principles in mind every time you log into bet299. They are simple reminders that make a real difference over time.
β Set a budget before you play β decide the maximum amount you can afford to lose before you open the app, not during or after a session.
β Treat gambling as entertainment, not income β the house edge means that over time, losses are more common than gains. Never gamble money you cannot afford to lose.
β Never chase losses β if you have reached your session budget, stop. Increasing bets to recover losses is one of the fastest paths to problem gambling.
β Take regular breaks β step away from the screen every 30 to 60 minutes. Use the session reminder tool in your account settings to prompt you automatically.
β Never gamble under the influence β alcohol, medication, or emotional distress impair judgement and lead to decisions you would not make in a clear-headed state.
β Keep gambling separate from daily finances β never use your bKash or Nagad salary wallet, household funds, or savings to fund gambling. Use only discretionary spending money.
β Review your play history regularly β your bet299 account shows a full transaction and betting history. Reviewing it weekly keeps you honest about your actual spend versus your intended budget.
Play Safely with bet299
Use our responsible gaming tools to keep your play enjoyable. Have questions? Browse our FAQ or log in to set your limits right now.